Featured Story: Cedarkirk
Overview:
Helen Howard has been the Office Manager at Cedarkirk Camp & Conference Center for years. Since she arrived, the camp had continued to operate as it always had: managing their business via paper which took a great deal of time. In October of 2003, Helen saw a demo of CampRegister's tools and immediately began to see what they had been missing and how much CampRegister could help.
Challenges:
- Accepted paper registrations and used Excel, Access, and other programs to try and manage their data
- Parents requested online registration
- Had no option for parents to pay by credit card
- Difficult to make reports
- The paperwork and data entry was cumbersome
Solution:
- In 2003, saw a demo of CampRegister
- Realized that it would save her hundreds of hours
- Researched other camp technology companies to present to the board
- Convinced the board that it was the best solution
- Office Manager Helen Howard felt that their success was truly CampRegister’s top priority
“We had very little time to get CampRegister’s program set-up and ready to go once the approval came. Our Account Manager proved to us that his main concern was (and is) our success…. He was very skilled at helping us to setup our process. He worked with me many hours to help us be ready, patiently and knowledgeably answering my questions and training me. He listened thoroughly to our specific needs and was diligent to ensure the unique aspects of our camp registration process were setup in a clear and efficient manner.”
Results:
- In their first year with CampRegister, 76% of their customers register online
- Saved a great deal of time that used to be spent on data entry and managing paperwork
- Parents love the ability to sign up and pay online
- CampRegister is automatically upgraded with new features without camps having to install any updates
- Sends confirmation packets via email automatically after each customer registers
- Reports and rosters are flexible and easy to build
- Customers can be all auto-billed at once
“The online registration program was well received as 76% of the families who registered used the online system! Many parents praised the process and were very thankful for the opportunity to sign-up online... Another exciting part is the constant upgrades to the CampRegister program. We don’t have to wait to receive an update and install it. I am anxious to begin preparing for next year [and] we look forward to continuing our relationship!”
To learn more about Cedarkirk Camp & Conference Center, visit their website here.
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