What's New

Thriva 9.1 General Release

The new Thriva 9.1 general release delivers “behind-the-scenes” performance enhancements, new system tools along with the rollout of the ActiveAdvantage membership program designed to help you drive retention and increase registration.

Communication Center: HTML WYSIWYG Editor
Create great looking HTML emails easily with the What-You-See-Is-What-You-Get (WYSIWYG) editor and preloaded HTML templates. Additionally, you now have the ability to “text search” your email subject headings to locate previously sent emails.

*The Communication Center upgrade is not automatic at this time. Please contact Customer Support if you’re interested in converting to the BETA release now prior to the final release scheduled for the first of the year.

3.1 Homepage Graphs in 4.0
The 3.1 graphs have been added as an additional option available from your homepage drop-down list to allow users to utilize all of the graphing views from 4.0 in addition to the graph views from 3.1.

Back to Top

We’re excited to announce the rollout of the ActiveAdvantage program for our clients during renewal for the upcoming season/year. This premium membership program provides your camp with free advertising while providing campers registration discounts off your camp to encourage retention without costing you a dime!

Benefits for your camp:

• Promote retention through unique incentive offering
• Free marketing exposure to the existing +200k membership base
• Encourages online registration of your camp programs

Your account manager or implementation analyst is available to help activate the ActiveAdvantage no-obligation trial offer during the renewal process. Click here to download an overview of the ActiveAdvantage membership program.

Back to Top

Product News and Tips

Collecting Balances with a Final Balance Due Date

Advertising to your registrants that all balances are due on a specific date is an easy way to ensure that you collect all monies owed in a timely, efficient manner. You set the date that all balances are due, and all registrant outstanding balances for 2010 events will automatically be charged on that date. This date will be advertised to your registrants during the registration process and a reminder email will automatically be sent to the registrants one week prior to the balance due date. Registrants will still be able to pay off any balances in advance of the date if they desire, but this will ensure that no registrant owes money once camp starts.

The best way to ensure this is an easy process for your registrants is to pick one date for all of your 2010 events such as June 1, 2010. However, you can set this up to change across multiple dates while working with an implementation analyst.

Benefits:

• Ensures you collect your money
  • A significantly lower percentage of campers will owe money after the season is complete.
• Money is delivered to you in advance
  • Balance due clients will get money to you before camp starts.
• Saves administrative time
  • Billing will automatically complete on the payment due date(s) and no action will be required on your part. During camp check-in you do not have to collect any money or handle admitting campers who have not paid in full.
• Less impactful to registrant if broken up into multiple payments
  • Registrants are more likely to sign up for higher price point camps if they can pay it off over time. Balance due reduces the stress of having to worry about when and how to make payments. It also reduces the fear of not getting payment in on time and accruing late fees.
• Money processes quickly and efficiently through the system
  • All balances collected through balance due are processed directly through the system and reduces the need for cash or check deposits.
• Registrants expect it
  • Registrants have already given authorization during registration. They are expecting their balance to be automatically charged on the payment due date.

If you are interested in utilizing a final balance due date, please contact your Account Manager or your Implementation Analyst during your 2010 setup.

Back to Top

Upcoming Events

Presbyterian Church Camp and Conference Association
November 8-13, 2009, Little Rock, AR

Christian Camps Conference Association
November 29-December 02, 2009, Colorado Springs, CO

Western Association of Independent Camps
December 03-06, 2009, Santa Cruz, CA

Back to Top

Meet the Team

Camarin Flores – Customer Care Account Manager

I joined Active in 2007 as an Application Support Specialist and was promoted to Customer Care Account Manager in 2008. My primary goal is to improve client satisfaction through support services and product usability. To do this effectively, my goal is to listen in a lot of different ways: I review feedback and comments submitted through Active’s PulseCheck program, the CampRegister product portal, and best of all, by talking with clients directly. I’m also involved with improving support documentation and processes.

I have lots of reasons to love my job! I’m fortunate to work across many different teams – including Support, Implementation, and Product and Development – so every day presents fresh challenges and opportunities. Daily, I am impressed by the extraordinary talent, intelligence and fine humor of my colleagues, who make Active a great place to work. Most of all, I love supporting our clients – all of whom are good people doing good work for the communities they serve. If I can contribute, even in a small way, to the services that our clients provide I feel rewarded, no matter what challenges come my way!

Outside of work, I enjoy spending time with my husband and partner of 11 years, Matthew, and our precocious 4-year-old daughter, Francesca. We are fortunate to have a large network of friends and family in the Seattle area, even though I originally hail from Guam, a very small island in the Pacific. We love this city and in fact, I might be a Seattle stereotype: I recycle everything, drink tons of coffee and drive a Volvo (but carpool of course!). We attend sporting events year-round and are proud inaugural Sounders FC season ticket holders. The music scene here is awesome and even though we’re parents now, we occasionally get to catch a fun local show. As an avid home cook, my perfect Seattle day is picking up fresh local produce and flowers at the market, preparing a meal at home for friends and family, and finishing it off with a nice glass of wine.

Contact Camarin at Camarin.Flores@ActiveNetwork.com.

Back to Top